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Find myschool photos8/16/2023 ![]() We cannot provide a refund or exchange for pure change of mind on packages due to their customisation. If you have any issues with your purchase we are happy to look at the issue and provide you with a reasonable resolution. ![]() We quality check all of our products prior to dispatch and are confident in what are packing before we send your order out to you. I have an issue with my order what can I do? Please make sure that you are happy with all the products in your order BEFORE finalising payment as due to the customisation of our packages, we cannot offer refunds or exchanges on change of mind purchases. Our online ordering platform shows you exactly what your order looks like before checking out. If you have any issues, please contact our customer service team on 1800 032 028. Once you have created your unique account with us you can log in and place orders at any time. Yes! You can place an order at any time using our online ordering system. Please ensure you thoroughly check the envelope before contacting our team. If you have ordered for several children at once, please note that all student photos are packaged together and given to the eldest in the family. If you placed your order online, please have your order reference number ready to assist our team. If all orders have been handed out at school and your order is missing please contact our customer service team on 1800 032 028 or email us at. I haven’t received my order yet, what should I do? Please note that group photos cannot be retaken. To book in a time call our customer service team on 1800 032 028. We offer retake days in several studio locations during each school holiday period. What should I do if my child is absent on photo day? From there you can order for each child and checkout in one payment. Yes, you will need to have each child’s unique image code and add each one to your online account. I have more than one child at the school, can I order for them all at the same time? These photos will also be added to your online account to view and order after photo day. Yes, if your school has opted to have sibling photos taken on photo day. Please note that you will need a new code each year for your child. If you misplaced or didn’t receive a flyer on photo day, contact our team to get your code. Yes, if you have registered using the Code supplied on your child’s flyer you will be notified once the photos are ready to view and order. Will I be able to view my images before purchasing my photo packages? No, with our online ordering platform all orders are placed AFTER photo day so that you get to see your photos before buying them. Our online ordering platform accepts a variety of payment methods including both Visa and Mastercard, along with other options such as POLi Pay and ZipPay.ĭo I need to order anything before photo day? ![]() Yes! Our online ordering system has been tried and tested for many years and we ensure that our system is both PCI and GDPR compliant meaning that your details and payment information are safe and secure. If you have lost your order envelope and registration code please contact our customer service team on 1800 032 028.Ĭan I order and pay for my school photos online? I lost my child’s order flyer and need the code to order online Yes, it is one of our company policies that all photographers have their ‘Working with Children’ accreditation. Do your photographers have a Working With Children check?
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